Privacy Notice

Last updated: October 6th, 2024

This Privacy Policy for Resume Writing Lab (“Company”, “we”, “us”, or “our”) outlines how we collect, use, and share your personal information when you visit or use our website https://resumewritinglab.com (the “Site”), or engage with us in any other way, including using our services. This policy applies to all personal information provided by users and processed by us.

By using our website and services, you acknowledge and agree to the collection, use, and disclosure of information as outlined in this Privacy Policy. If you do not agree with our practices, you must not use our website.

Resume Writing Lab acts as the data controller for all personal data collected through our website and services.

About Us:

Data controller: Resume Writing Lab

1. WHAT INFORMATION WE COLLECT

We collect information when you access our Website and engage with its features, with the specific data collected varying based on your actions and interactions on the site.

Additionally, we may receive information from third-party sources, such as social media platforms. However, the receipt of such data depends on your personal settings, privacy preferences, and the features or services you use both on our Website and through third-party platforms.

Personal Information You Provide

When using the Site, you may voluntarily provide personal information in the following scenarios:

• Account Registration: When you register an account on the Site.
• Service Requests and Order processing: When you express interest in obtaining our services, such as resume writing or career coaching and provide order details and payment information
• Communication: When you contact us via forms, email, or our chat system.
• Order Placement: When you provide order details and payment information.
• Website visiting: When you use our Website as a Visitor

The types of personal information directly provided by You we collect may include:

• First and Last Name
• Email Address
• Phone Number
• Account Credentials
• Resume/CV Information (Educational background, employment history)
• Order Preferences (Job descriptions, personal preferences for services)

Sensitive Information

We do not actively collect sensitive personal information, such as health-related data or racial/ethnic origin, unless you provide it voluntarily. By submitting such information, you assume responsibility for its provision and processing.

Automatically Collected Information

We also collect certain data automatically when you interact with our Site. This includes:

• Technical data (How you arrived at our Site (e.g., links, search engines); time, date, and duration of your session; navigation data, like  pages visited, actions taken, and movement through the Site; Browser data, like IP address, browser type, and device used; Geolocation), your interactions with our Site; Cookies)

• IP Address
• Browser Type and Version
• Operating System
• Device Information
• Cookies and Usage Data (how and when you interact with our site and services)

This information helps us to maintain the security and proper functioning of the Site, as well as improve user experience and monitor traffic patterns.

2. HOW WE USE YOUR INFORMATION

3. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar tracking technologies to improve your browsing experience on the Site, enable certain website functionalities, and analyze website traffic and user behavior. Cookies allow us to personalize content and provide relevant advertisements.

Types of Cookies We Use:

• Essential Cookies: These cookies are necessary for the proper operation of the Site, allowing you to log in, place orders, and ensure secure sessions.
• Analytical Cookies: These cookies help us understand how visitors interact with the Site, which pages are visited most frequently, and how to enhance user experience. We use third-party tools such as Google Analytics to gather and analyze this data.
• Marketing Cookies: These cookies track your browsing behavior on the Site to provide you with targeted advertisements across third-party platforms.

Cookie Management: You can manage cookie preferences directly through your browser settings. Please note that disabling certain cookies may impact your ability to fully use the Site.

4. SHARING YOUR INFORMATION

We do not sell or rent your personal information to third parties. However, we may share your data with trusted third-party service providers for the following purposes:

• Service Providers: We share data with third-party vendors, such as payment processors, hosting providers, and analytics services, to support our operations. These providers process data on our behalf and under strict contractual obligations to ensure your privacy.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of the transaction, provided it is subject to privacy protection.
• Legal Compliance: We may disclose personal information in response to legal requests by public authorities, including law enforcement or regulatory agencies, where such requests are lawful and comply with data protection regulations.

5. DATA SECURITY

We take the security of your personal data seriously and employ various technical and organizational measures to protect it from unauthorized access, disclosure, or misuse. These measures include, but are not limited to:

• Secure storage solutions and access control to restrict access to your personal data to authorized personnel.
• Regular security assessments and monitoring of our systems to prevent data breaches.

However, please note that no system can be completely secure, and we cannot guarantee the absolute security of your information during transmission or storage.

6. YOUR PRIVACY RIGHTS

Depending on your jurisdiction, you may have the following rights under applicable data protection laws:

• Right of Access: The right to request access to personal data we hold about you.
• Right to Rectification: The right to correct any inaccuracies or incomplete information in your personal data.
• Right to Erasure (Right to be Forgotten): The right to request deletion of your personal data, subject to legal or legitimate retention purposes.
• Right to Object: The right to object to the processing of your personal data for direct marketing or other specified purposes.
• Right to Data Portability: The right to request a copy of your data in a machine-readable format for transfer to another data controller.

If you wish to exercise any of these rights, please contact us at [email protected] . We will respond to your request in accordance with the legal timeframes outlined in relevant data protection laws.

7. DATA RETENTION

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, as described in this Privacy Policy. Once your data is no longer needed, it will be securely deleted or anonymized, unless retention is required by law (e.g., for accounting or legal purposes).

8. INTERNATIONAL DATA TRANSFERS

If you are located outside the country where our servers are hosted, your personal information may be transferred to and processed in a different jurisdiction. We ensure that such data transfers are conducted in compliance with data protection laws and safeguard mechanisms, such as Standard Contractual Clauses (SCCs), where required.

9. CHILDREN’S PRIVACY

Our Site is not directed at individuals under the age of 18, and we do not knowingly collect personal data from children. If we discover that we have inadvertently collected data from a minor, we will promptly delete it. If you are aware of such data collection, please contact us.

10. UPDATES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will be indicated by the “Last updated” date at the top of this page, and we may provide additional notice for significant changes.

11. CONTACT US

If you have any questions or concerns regarding this Privacy Policy or our data practices, you may contact us at: [email protected]