Privacy Notice

Last updated on 27 September, 2021
Previously updated on 26 February, 2020

Overview

Hello and welcome to our Privacy Notice which helps you to identify the type of relationship you may enter into with us in respect to your personal data.

This Privacy Notice applies to our website, application (if any) or other products and services provided on our website resumewritinglab.com (service, website). For general use of the service, please see our Terms.

By using our website or receiving our service in another way you express your direct consent to us collecting and processing personal information provided by you. If you do not agree with our practices, do not use or access our website.

This Privacy Notice only applies to the website, and not to websites, applications or other products of third parties, even if such third parties’ services are linked to or accessible from our website.

We have tried to ensure that this Privacy Notice takes into account different rights depending on where individuals are located or reside. Any personal information we collect will be used in accordance with all relevant laws and this Privacy Notice. We may change this Privacy Notice at any time by updating this page. You should check this page from time to time to ensure that you are up to date with any changes.

About Us

We offer a wide range of services. First of all, we help clients like you get noticed and prove that they are the best candidates. On our website you can find professional resume writers, who provide services such as resume writing, resume editing service, CV writing, CV editing service, LinkedIn profile writing, cover letter writing and more.

What Personal Data Do We Collect?

Personal data is any information relating to you and that alone or in combination with other information allows a person that collects and processes such information to identify you as an individual.

You are responsible for your own data; Although we will protect your data well, submitting sensitive data like racial or ethnic origin, nationality, citizenship, social origin, language, health condition, age, religion, marital status, trade-union membership is at your own risk.

We may collect and process any of the following categories of information:

1. Users of Our Website:

We use Google Analytics to monitor and track the website user’s interaction with our website. Google Analytics does records data such as your geographical location, device, internet browser and operating system, but none of this information personally identifies you to us. Your computer’s IP address, which could be used to personally identify you, is also recorded by Google Analytics, but this information is not disclosed to us. We consider Google to be a third party data processor.

We may use technology to track the patterns of behavior of users. This can include using a “cookie” which would be stored on your browser. Further information on how we use Cookies is available in Section 4.

2. Contact Us Form:

We collect personal data such as name, email and telephone numbers from users and clients using our contact form on the website to answer their queries and meet their expectations.

3. Clients of Our Website:

We collect personal data from our clients (writers and customers) to answer their queries regarding our service.

Personal Identifiers. Contact details, provided by you, such as real First and Last name, social media links (Google, Facebook, LinkedIn, Twitter, YouTube, Instagram), alias, postal address, phone number, unique personal identifier, online identifier, Internet Protocol address, email.

Education and Employment Information. Information about your educational background, employment history and experience.

Other Information. Information you voluntarily provide to us (photo, salary expectations and more).

On some occasions, we may process your personal data with your consent. When your consent is required, we will clearly indicate this. 

4. Live Chat:

We use a live chat service on our website provided by a third party service provider. Their policy is available here: https://www.zendesk.com/company/agreements-and-terms/privacy-policy/.

When you use our live chat service, we automatically collect the following information: IP address, browser type and operating system. We will also collect your name, phone number, email and any other information which you provide to us in order to follow up on an inquiry.

A transcript of your live chat is forwarded to us via email and stored on our email provider’s servers.

How Do We Use Cookies?

Cookies are small text files stored on a user’s device for record-keeping purposes. There are two main types of cookies, persistent cookies and session cookies:

Persistent cookies are used to run our technology as they enable us to track and target web users’ interests. Persistent cookies remain on your device for an extended period of time. You can remove cookies by following the directions provided by this Privacy Notice.

Session cookies are used to make it easier for you to navigate our websites, and usually last a much shorter time than persistent cookies.

Cookies can also be either “first party” or “third party”. A first-party cookie is created and stored by the website you are visiting directly. It allows website owners to collect customer analytics data, remember language settings, and carry out other useful functions that help provide a good user experience. Third party cookies are created by domains other than the one you are visiting directly, hence the name third party. They are used for cross-site tracking, measurement, retargeting and ad-serving.

You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting, you may be unable to access certain parts of the website. Unless you have adjusted your browser setting to that it will refuse cookies, our system will issue cookies when you direct your browser to our website.

If you want to remove previously-stored Cookies, you can manually delete the Cookies at any time. However, this will not prevent the website from placing further cookies on your device unless and until you adjust your Internet browser setting as described above.

Our cookies are used for the following purposes:

Strictly Necessary/Technical. These cookies are necessary to allow us to operate our website so you may access them as you have requested. These cookies, for example, let us recognize that you have created an account and have logged into that account to access website content. They also include cookies that enable us to remember your previous actions within the same browsing session and secure our website.

Analytical/Performance. These cookies are used by us or third party service providers to analyze how the website is used and how it is performing. For example, these cookies track what pages are most frequently visited, and from what locations our visitors come from. If you subscribe to a newsletter or otherwise register with the website, these cookies may be correlated to you. These cookies include, for example, Google Analytics cookies.

Functionality. These cookies let us operate the website in accordance with the choices you make. These cookies permit us to “remember” you in-between visits. For instance, we will recognize user name and remember how you customized the website and Service.

Third Party Advertising. These cookies collect information about your activities on these and other sites to provide you targeted advertising. We may also allow our third party service providers to use cookies on the website for the same purposes identified above, including collecting information about your online activities over time. The third party service providers that generate these cookies, such as Google, Facebook, LinkedIn, Twitter, YouTube, Instagram, have their own privacy policies, and may use their cookies to target advertising to you on other websites, based on your visit to our website.

Marketing

We do not disclose your personal information to our advertisers; however, anonymized visitor information may be provided to other parties for marketing, advertising, or other purposes.

We may send periodic promotional emails to you, and where required by law, we will obtain your consent to do so. You may opt out of such communications at any time by following the opt-out instructions contained in the email or email us using the details in Section 11.

If you opt out of receiving emails about recommendations or other information, we think may interest you, we may still send you emails about your account or any Service you have requested or received from us.

Retention Periods

We retain personal information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements).

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

Additional Information for Individuals in Europe

This additional information applies only to individuals located in the European Economic Area, the United Kingdom or Switzerland (or whose personal information was collected while they were there).

Data Protection Rights. In accordance with the EU’s GDPR, you have rights in relation to personal information that we process about you. This includes the right to:

  • access, correct, update or request deletion of your personal information; and
  • object to the processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information.

If you are a resident of the European Union and you believe we are unlawfully processing your Information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: https://edpb.europa.eu/about-edpb/about-edpb/members_en.

If you are a resident in Switzerland, the contact details for the data protection authorities are available here: https://www.edoeb.admin.ch/edoeb/en/home.html.

If you are a resident of the UK, the contact details for the data protection authorities are available here: https://ico.org.uk/your-data-matters/.

Additional Information for California Residents

These additional disclosures for California residents apply only to individuals who reside in California. The California Consumer Privacy Act of 2018 (“CCPA”) provides additional rights to know, delete and opt out, and requires businesses collecting or disclosing personal information to provide notices and means to exercise rights.

If you are a California resident, and you do not represent a business, you have the right to delete the personal information we have collected from you and the right to know certain information about our data practices in the preceding 12 months. In particular, you have the right to request the following from us:

  • the categories of personal information we have collected about you;
  • the categories of sources from which the personal information was collected;
  • the categories of personal information about you we disclosed for a business purpose or sold;
  • the categories of third parties to whom the personal information was disclosed for a business purpose or sold;
  • the business or commercial purpose for collecting or selling the personal information; and
  • the specific pieces of personal information we have collected about you.

To exercise any of these rights, please submit a request through our online form available here or contact us using the details in Section 11. In the request, please specify which right you are seeking to exercise and the scope of the request. We will confirm receipt of your request within 10 days.

Authorized Agent. You can designate an authorized agent to submit requests on your behalf. However, we will require written proof of the agent’s permission to do so and verify your identity directly.

Right to Non-Discrimination. You have the right not to receive discriminatory treatment by us for the exercise of any your rights.

Shine the Light. Customers who are residents of California may request:

  • a list of the categories of personal information disclosed by us to third parties during the immediately preceding calendar year for those third parties’ own direct marketing purposes;
  • a list of the categories of third parties to whom we disclosed such information.

To exercise a request, please write to us via email or postal address set out in Section 11 and specify that you are making a “California Shine the Light Request.” We may require additional information from you to allow us to verify your identity and are only required to respond to requests once during any calendar year.

Right to Alternative Format. If you have a disability and would like to access this Notice in an alternative format, please contact us using the details given at Section 11.

Additional Information for Nevada Residents

Nevada law (NRS 603A.340) requires each business to establish a designated request address where Nevada consumers may submit requests directing the business not to sell certain kinds of personal information that the business has collected or will collect about the consumer. If you are a Nevada consumer and wish to submit a request relating to our compliance with Nevada law, please contact us using the details given at Section 11.

Security

We use appropriate technical and organisational measures to protect the personal information that we collect and process about you. The measures we use are designed to provide a level of security appropriate to the risk of processing your personal information. If you would like more information about our technical and organisational measures, please contact us using the details set out in Section 11.

Contact Us

We are committed to protecting your personal data and your right to privacy. In order to provide you with the best Service and experience exploring our Service, it is of vital importance that you fully understand this Privacy Notice. If you have any questions or concerns about our Privacy Notice, or our practices with regards to your personal data, please contact us using the information below: