Business Manager Resume Sample
About this resume
IndustryCarrer Level Professional
Written by Dua Khan
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Carrer Level Professional
Written by Dua Khan
Order Similar Download Sample
Business Manager Resume Example
MARINA ELLSWORTH
+44 7300 982 214 | [email protected] | 11 Crosshill Terrace, Northbridge, UK
| Business Manager | Operations Leader | Administrator |
Career SYNOPSIS
A multifaceted and dedicated professional offering 16+ years’ experience in hospital management. Proficient at spearheading operations, improving processes, and building top-performing teams. Well-known throughout Stapleton and the veterinary community – both locally and nationally. Proven excellence at expanding businesses, driving revenue, and enhancing collaboration.
Presently serving as the administrator for multiple Facebook groups including Central Park BizzBuzz, Central Park Sitters, Central Park Lost Pets, and Denver Professional Moms.
Core competencies
Business Operations Management | Administrative Support | Financial Planning and Management | Inventory Management | Revenue Growth | Team Leadership | Collaboration | Social Media Management | Community Engagement | Recruitment and Hiring | Client Communication | Stakeholder Relationships | Decision Making | Creative Problem Solving | Critical and Analytical Thinking
Professional experience & impact
Northbridge Animal Medical Centre | Owner | 2016 – 2022
Conceptualized and established the hospital in collaboration with business partner, Dr. Shelly Sandel in 2016. Spearheaded daily operational management of the business, administrative, HR, and financial activities of the department. Sold the business in June of 2022.
- Developed the hospital into a 4-doctor practice in 2022 grossing $2.8 million a year with a 20% profit margin.
- Provided comprehensive oversight and engagement with patient satisfaction initiatives ensuring all activities align to achieve organizational goals.
- Cultivated and maintained meaningful relationships with colleagues, providers, and other stakeholders to ensure optimal outcomes.
- Facilitated efficient workflows by evaluating office production and reviewing procedures, schedules, and processes, and implementing revision when necessary.
- Led the development of employee training, monitoring, and competency, placing emphasis on confidentiality and ethical compliance issues.
Greenford Veterinary Services | Manager | Apr 2006 – Jul 2014
Tasked with overseeing operations, including setting the budget and departmental goals, improving efficiency and quality of care, managing finances, partnering with staff and community, and ensuring compliance with laws and regulations.
- Successfully developed the hospital from a one-doctor practice grossing $400,000 into a five-doctor practice grossing $3.5 million with a 28% profit margin.
- Improved performance by recruiting and developing new employees, conducting performance evaluations, and managing personnel training and development programs.
- Supported decision-making by maintaining financial and administrative reports, and preparing budgets and long-range fiscal plans.
- Formed and nurtured supportive relationships with staff, effectively promoting teamwork, emphasizing quality and extraordinary service, and promoting learning.
Marina Ellsworth +44 7300 982 214 [email protected]
Volunteer Experience
Northbridge Animal Welfare Shelter
Volunteer
Offer 5-10 hours a week in all areas of support at the Denver Animal Shelter. Provide hands-on care by feeding, cleaning cages/kennels, restocking supplies, and observing animal health.
Lab Rescue Initiative UK
Volunteer
Provided comprehensive support with medical issues, fostering, etc. Participated in advocacy/public service, neonatal care, wildlife, behavior, and in the community.
Regional Animal Policy Network
Volunteer
Supported issues including making declawing of cats illegal in Denver in 2009, changing the pit bull ban to a licensed registry in 2021, and working the Marshall Fire with Front Range Veterinary Medical Corp.
education and professional development
Northern School of Veterinary Science
AAS in Applied Sciences | 2009
education and professional development
Northbridge Business Network
Member | Present
References available upon request
Related Business Manager Resume Sample
Advancing as a Business & Operations Manager in Animal Healthcare
One of our certified career management resume writers provided an example of a CV with a unique, contemporary career guide for aspiring and current business/operations managers in animal healthcare and small business settings, inspired by Marina Ellsworth’s profile.
1. See the Big Picture and the Small Details
Effective operations leaders juggle the macro and the micro. You must zoom out to plan revenue, hiring, and growth strategies, then dive in to fix workflow bottlenecks or resolve a client issue.
Tip: Always keep an “eagle’s eye” on business metrics, but also a “mouse’s nose” for everyday frictions that can slow teams down.
2. From Solo to Scale: Building High-Performance Teams
Growing a practice from one doctor to five, or from a startup to a thriving business, demands vision and action.
- Recruit with intent. Look beyond skills for culture fit, values, and a desire to learn.
- Nurture your people. Prioritize onboarding, training, and frequent check-ins.
- Empower your team. As you grow, hand over ownership of specific processes so leaders can emerge at every level.
“The best teams don’t just follow, they create. Give people space to own outcomes, and watch your culture blossom.”
3. Make Every Process Count
Process improvement isn’t just for big corporations. Whether it’s appointment scheduling, inventory tracking, or payroll, always be curious:
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- Can this be automated?
- Can we save steps, or add clarity?
- Is there a way to enhance service for both staff and clients?
Try this: Run monthly “process audits” with your team. Ask what slows them down or frustrates clients, then prototype fixes.
4. Master the Numbers, But Never Forget People
Strong business managers balance spreadsheets and relationships.
- Track financials religiously. Monitor revenue, margins, costs, and client growth monthly.
- Drive profit, not just volume. Expansion should never compromise quality.
- Invest in relationships. Stay visible and involved with colleagues, vendors, and your client base, your network is your brand.
5. Community Matters, On and Offline
A thriving practice is woven into the local (and sometimes national) community.
- Volunteer and advocate. Give time, expertise, or resources to animal welfare groups or community initiatives.
- Lead online. Manage or contribute to local Facebook groups and business networks, your reputation and influence will grow.
“Your voice outside the office can be as important as your work within it.”
6. Harness the Power of Social Media
Today, operations and client engagement increasingly happen online.
- Show up consistently. Use Facebook groups and business pages to build trust and share your practice’s story.
- Respond quickly. Prompt replies boost reputation and client retention.
- Educate and advocate. Share updates on animal care, policy, or local events, become a go-to resource in your field.
7. Lead Change, Don’t Wait for It
Whether it’s new regulations (like declawing bans or breed-specific legislation) or community crises (like fires or floods), real leaders step up.
- Stay informed about policy shifts and best practices.
- Advocate for positive change within your profession.
- Prepare teams to adapt quickly and calmly, your example sets the tone.
8. Invest in Ongoing Growth
Never stop learning.
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- Join professional groups. Stay current, build your network, and swap best practices.
- Seek mentorship, and mentor others. Knowledge-sharing keeps you adaptable and inspired.
9. Find Your Balance: Business, People, Purpose
It’s easy to burn out in high-stakes roles, especially in healthcare.
- Prioritize well-being for yourself and your team.
- Celebrate wins, big and small.
- Remember your “why”, helping animals, supporting staff, serving your community.
Final Word
A successful business manager in animal healthcare is a strategist, problem solver, coach, and advocate, all at once. The journey is dynamic and demanding, but the rewards, seeing your practice, people, and community thrive, make it deeply meaningful.
Set your sights high, keep your values close, and lead with both your head and your heart.
Ready to elevate your impact? Start today by hiring a professional resume writer online and mapping one process to improve, reaching out to a new partner, or simply recognizing a teammate’s great work.