Networking Engineer Resume Sample
About this resume
IndustryCarrer Level Professional
Written by Dua Khan
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Carrer Level Professional
Written by Dua Khan
Order Similar Download Sample
Networking & Computer Programming Resume Example
Cameron Hollis
Certified Technology Support Leader | Process Improvement | Networking & Computer Programming
Fairfield, CT 06824 | 203 555 7842 | [email protected] | https://linkedin.com/in/cameron-hollis/
Profile
Versatile and dependable technical support manager with over two decades’ experience across industries in settings that foster collaboration and innovative thinking. Fast learner, able to detect and solve inefficiencies. Well-equipped to oversee scheduling and coverage for product support to manage customer escalations and coordinate resolution efforts. Skilled at leading product specialists, managing performance, development, and engagement. Logical problem solver, not shy of taking the initiative to improve systems and processes to strengthen operational success. Adaptable and approachable leader who naturally creates a culture of cooperation and high performance through a personable communication style.
Key Skills
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Professional Experience
UserPilot Technologies, Remote
Global experience analytics leader – client base of over 1.3 million websites
CUSTOMER SUPPORT MANAGER – AMERICAS Feb 2023 – Jan 2025
CUSTOMER SUPPORT TEAM LEADER Jun 2021 – Feb 2023
CUSTOMER SUPPORT ENGINEER Mar 2019 – Jun 2021
- Established and grew the Americas support team from two to six engineers, as part of a global support organization of 25, serving B2B enterprise clients such as Kohl’s, Converse, Zoom, Bose, Visa, Samsung and many others
- Hired, trained, coached, and monitored Key Performance Indicators (KPIs) for team performance; identified under-performing agents and took necessary steps towards improvement or replacement to ensure optimum service levels
- Facilitated cross region and cross team collaboration on issues/escalations, and implemented successful team building strategies to bolster team performance and instill a collaborative, positive culture
- Created, modified or improved on systems and processes, augmenting team functionality and streamlining efficiencies in day-to-day operations
Key Accomplishments:
- Promoted from engineer role to be the first US support manager based on solid performance; led the company in Net Promoter Scores (NPS) for worker satisfaction, and contributed to organization-wide client NPS scores of > 45
- Developed effective management skills as well as cross-functional team collaboration within a rapidly growing (from 200 to > 1,500 employees) startup environment
Crestline Financial, Stamford, CT
Largest bank in the US and the world’s largest bank by market capitalization as of 2023
ASSOCIATE | SUPPORT ENGINEER Apr 2017 – Mar 2019
- Provided engineer support for mortgage purchasing system; reviewed and resolved reported business critical system issues; managed stability reserve (SR) and disaster recovery (DR) events and application releases
- Ensured seamless operation of application affecting average weekly loan purchases of $1 billion; worked cross-functionally and facilitated effective issue handover processes, contributing to overall system reliability
Key Accomplishments:
- Entrusted to train new hires and acted as mentor and leader within the team; recognized for efficiency with no key system downtime; provided new insights to operations that enhanced seamless business operations
Bluebridge Capital Bank, Stamford, CT
Industry-leading bank and provider of reliable technology-forward solutions to non-banking businesses
DEVELOPER – API SERVICES Jan 2016 – Apr 2017
- Developed, managed and supported API applications; applied PHP/JavaScript; developed APIs to improve internal efficiencies and update web page interactions for new system flows
Key Accomplishments:
- First developer at location; led a remote EU development team with the responsibility of off-boarding them during cost cuts and ensured that all documentation was up to date for their applications
AdNexus Media Group, Norwalk, CT
Leader in website advertisement – managed and created campaigns for client websites
DES SOFTWARE DEVELOPER Aug 2012 – Dec 2015
- Provided technical support and troubleshot issues with Flash/JavaScript advertisements running on websites for clients such as Apple, Autotrader, Ford and others; resolved issues to circumvent penalties for improperly served ads
Key Accomplishments:
- Developed a Java application that reduced ticket time on tag creation tickets by 95%; recognized as a strong team player willing to go the extra mile to resolve issues impacting clients
NetFront Hosting (Formerly 1Host), Stamford, CT
Web hosting & cloud partner for small and medium-sized businesses
EU CALL CENTER SUPPORT | TEAM LEAD Sep 2011 – Aug 2012
- Provided technical support to businesses on the use of a DIY website builder; assisted with issues that arose from using the website building tools and escalated to EU research and development via JIRA
Key Accomplishments:
- On own initiative, assumed the role of overnight supervisor and took on additional workload to manage call escalations with over 1,000 email backlogs for escalated complaints in the team lead queue
Education & Certification
Bachelor of Science in Information Technology (2009), University of Eastern Ontario, Canada
Certified Support Manager (2021), Customer Experience Institute, Vancouver, BC
Technologies
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Related Networking Engineer Resume Sample
Herewith, we present a practical, personalized resume writing guide for technical support leaders. It was crafted by Dua Khan, a Resume Writing Lab computer science resume writer, and inspired by Cameron Hollis’s dynamic career. We have tailored this guide for ambitious support professionals who aim to showcase their technical expertise and people leadership skills.
A Standout Resume Blueprint for Technical Support & Operations Leaders
Inspired by Cameron Hollis, Showcasing Growth, Impact, and Leadership
If you’re a technical support leader or aiming for your first management role, your resume should be a testament to your evolution, resilience, and team-building skills. Cameron Hollis’s journey shows how to blend technical expertise, process improvement, and people development in a compelling way. Here’s how to create a similar impact with your own story:
1. Headline and Personal Branding: Start With What Makes You Unique
Lead with a confident headline that spotlights your leadership and technical focus:
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“Certified Technology Support Leader | Process Improvement | Networking & Computer Programming”
Use your first lines to summarize your unique value:
“Versatile and dependable technical support manager with over two decades’ experience… Well-equipped to oversee scheduling and coverage for product support to manage customer escalations and coordinate resolution efforts.”
2. Profile: Show Adaptability, Initiative, and Communication
Go beyond generic statements. Capture your adaptability, problem-solving, and ability to drive team culture:
“Logical problem solver, not shy of taking the initiative to improve systems and processes to strengthen operational success. Adaptable and approachable leader who naturally creates a culture of cooperation and high performance…”
3. Key Skills: Mix Technical, Leadership, and Process Improvement
Lay out your core strengths in a well-organized grid or list. Make sure to include both people and technical skills:
Training & Coaching | Team Leadership & Development | Performance Management | Remote Team Management | Customer Service & Support | Process & Systems Improvement | Escalation Management | Website Development
This format helps your resume sail through ATS and catches recruiters’ eyes fast.
4. Professional Experience: Tell Stories of Growth and Results
Structure each job to highlight impact, not just responsibilities. Lead with action verbs and back up your claims with results and scope.
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a. Show Promotions and Leadership Growth
“Established and grew the Americas support team from two to six engineers, as part of a global support organization of 25, serving B2B enterprise clients…”
b. Detail Concrete Achievements
“Promoted from engineer role to be the first US support manager based on solid performance; led the company in Net Promoter Scores (NPS) for worker satisfaction, and contributed to organization-wide client NPS scores of > 45.”
c. Demonstrate Initiative and Adaptability
“On own initiative, assumed the role of overnight supervisor and took on additional workload to manage call escalations with over 1,000 email backlogs…”
d. Make the Technical Tangible
“Developed a Java application that reduced ticket time on tag creation tickets by 95%…”
This turns technical skills into business value.
5. Highlight Cross-Functional and Remote Leadership
If you’ve managed cross-region teams or collaborated globally, make it clear:
“Facilitated cross region and cross team collaboration on issues/escalations, and implemented successful team building strategies…”
“Led a remote EU development team with the responsibility of off-boarding them during cost cuts and ensured that all documentation was up to date…”
6. Education & Certifications: Make It Relevant and Recent
List formal education first, then highlight recent, role-specific certifications:
Bachelor of Science in Information Technology, University of Eastern Ontario
Certified Support Manager (2021), Customer Experience Institute
If you have relevant continuing education, add it here.
7. Technologies: Show Breadth and Fluency
Display your toolkit, this is crucial for support and engineering roles. Keep the format tidy and easy to scan:
Zendesk | Jira™ | ServiceNow™ | JavaScript | HTML, CSS & SQL | Salesforce | Gainsight | Microsoft Office Suite
8. Formatting & Professionalism
- Use bold for job titles and companies for quick navigation.
- Organize content into clear sections: Profile, Key Skills, Professional Experience, Education & Certification, Technologies.
- Use bullet points for clarity.
- Avoid clutter, white space is your friend.
9. Show Leadership Through Action, Not Just Titles
Demonstrate your role as a culture builder and process improver with lines like:
“Created, modified or improved on systems and processes, augmenting team functionality and streamlining efficiencies in day-to-day operations.”
“Hired, trained, coached, and monitored Key Performance Indicators (KPIs) for team performance…”
10. Conclude With Confidence and Openness
If space allows, add a line such as:
“References available upon request”
or
“Open to new leadership opportunities in technical support, operations, and team development.”
Summary:
At Resume Writing Lab C-level resume writing service, we believe technical leaders should show not only their know-how, but also their growth, adaptability, and the positive culture they build. With Cameron Hollis’s resume as a model, you can craft a compelling narrative that shows you as a builder of teams and systems, not just a troubleshooter.
Want advice for targeting your next management role or customizing your story for a specific industry? Let us know, your next promotion could start with a single resume rewrite.