Networking Resume Sample
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IndustryCarrer Level Professional
Written by Dua Khan
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Carrer Level Professional
Written by Dua Khan
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Certified Technology Support Leader | Process Improvement | Networking & Computer Programming Resume Example
Cameron Hollis
Certified Technology Support Leader | Process Improvement | Networking & Computer Programming
Fairfield, CT 06824 | 203 555 7842 | [email protected] | https://linkedin.com/in/cameron-hollis/
Profile
Versatile and dependable technical support manager with over two decades’ experience across industries in settings that foster collaboration and innovative thinking. Fast learner, able to detect and solve inefficiencies. Well-equipped to oversee scheduling and coverage for product support to manage customer escalations and coordinate resolution efforts. Skilled at leading product specialists, managing performance, development, and engagement. Logical problem solver, not shy of taking the initiative to improve systems and processes to strengthen operational success. Adaptable and approachable leader who naturally creates a culture of cooperation and high performance through a personable communication style.
Key Skills
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Professional Experience
UserPilot Technologies, Remote
Global experience analytics leader – client base of over 1.3 million websites
CUSTOMER SUPPORT MANAGER – AMERICAS Feb 2023 – Jan 2025
CUSTOMER SUPPORT TEAM LEADER Jun 2021 – Feb 2023
CUSTOMER SUPPORT ENGINEER Mar 2019 – Jun 2021
- Established and grew the Americas support team from two to six engineers, as part of a global support organization of 25, serving B2B enterprise clients such as Kohl’s, Converse, Zoom, Bose, Visa, Samsung and many others
- Hired, trained, coached, and monitored Key Performance Indicators (KPIs) for team performance; identified under-performing agents and took necessary steps towards improvement or replacement to ensure optimum service levels
- Facilitated cross region and cross team collaboration on issues/escalations, and implemented successful team building strategies to bolster team performance and instill a collaborative, positive culture
- Created, modified or improved on systems and processes, augmenting team functionality and streamlining efficiencies in day-to-day operations
Key Accomplishments:
- Promoted from engineer role to be the first US support manager based on solid performance; led the company in Net Promoter Scores (NPS) for worker satisfaction, and contributed to organization-wide client NPS scores of > 45
- Developed effective management skills as well as cross-functional team collaboration within a rapidly growing (from 200 to > 1,500 employees) startup environment
Crestline Financial, Stamford, CT
Largest bank in the US and the world’s largest bank by market capitalization as of 2023
ASSOCIATE | SUPPORT ENGINEER Apr 2017 – Mar 2019
- Provided engineer support for mortgage purchasing system; reviewed and resolved reported business critical system issues; managed stability reserve (SR) and disaster recovery (DR) events and application releases
- Ensured seamless operation of application affecting average weekly loan purchases of $1 billion; worked cross-functionally and facilitated effective issue handover processes, contributing to overall system reliability
Key Accomplishments:
- Entrusted to train new hires and acted as mentor and leader within the team; recognized for efficiency with no key system downtime; provided new insights to operations that enhanced seamless business operations
Bluebridge Capital Bank, Stamford, CT
Industry-leading bank and provider of reliable technology-forward solutions to non-banking businesses
DEVELOPER – API SERVICES Jan 2016 – Apr 2017
- Developed, managed and supported API applications; applied PHP/JavaScript; developed APIs to improve internal efficiencies and update web page interactions for new system flows
Key Accomplishments:
- First developer at location; led a remote EU development team with the responsibility of off-boarding them during cost cuts and ensured that all documentation was up to date for their applications
AdNexus Media Group, Norwalk, CT
Leader in website advertisement – managed and created campaigns for client websites
DES SOFTWARE DEVELOPER Aug 2012 – Dec 2015
- Provided technical support and troubleshot issues with Flash/JavaScript advertisements running on websites for clients such as Apple, Autotrader, Ford and others; resolved issues to circumvent penalties for improperly served ads
Key Accomplishments:
- Developed a Java application that reduced ticket time on tag creation tickets by 95%; recognized as a strong team player willing to go the extra mile to resolve issues impacting clients
NetFront Hosting (Formerly 1Host), Stamford, CT
Web hosting & cloud partner for small and medium-sized businesses
EU CALL CENTER SUPPORT | TEAM LEAD Sep 2011 – Aug 2012
- Provided technical support to businesses on the use of a DIY website builder; assisted with issues that arose from using the website building tools and escalated to EU research and development via JIRA
Key Accomplishments:
- On own initiative, assumed the role of overnight supervisor and took on additional workload to manage call escalations with over 1,000 email backlogs for escalated complaints in the team lead queue
Education & Certification
Bachelor of Science in Information Technology (2009), University of Eastern Ontario, Canada
Certified Support Manager (2021), Customer Experience Institute, Vancouver, BC
Technologies
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Related Networking Resume Sample
How to Write a Certified Technology Support Leader, Networking & Computer Programming Resume
At Resume Writing Lab, we understand that a compelling Certified Technology Support Leader | Process Improvement | Networking & Computer Programming resume is crucial for securing your next great career opportunity. Your resume should reflect your expertise, demonstrate your value, and distinguish you from other candidates. Here’s a detailed guide on how to craft an impactful Certified Technology Support Leader | Process Improvement | Networking & Computer Programming resume, similar to the successful format used by top industry professionals.
1. Contact Information
Begin your resume with clear, concise contact details:
- Name: Bold and prominently displayed.
- Location: City and state.
- Phone Number: Professional contact number.
- Email Address: Ensure it’s professional.
- LinkedIn Profile: A customized URL that enhances your credibility.
Example above:
Cameron Hollis
Fairfield, CT 06824 | 203 555 7842 | [email protected] | https://linkedin.com/in/cameron-hollis/
2. Professional Title and Summary
Include a strong title reflective of your specialization, and follow with a concise yet impactful career synopsis emphasizing your expertise and achievements.
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Professional Title Example: Certified Technology Support Leader | Process Improvement | Networking & Computer Programming
Career Synopsis Example: Versatile and dependable technical support manager with over two decades’ experience across industries in settings that foster collaboration and innovative thinking. Fast learner, able to detect and solve inefficiencies. Well-equipped to oversee scheduling and coverage for product support to manage customer escalations and coordinate resolution efforts. Skilled at leading product specialists, managing performance, development, and engagement. Logical problem solver, not shy of taking the initiative to improve systems and processes to strengthen operational success. Adaptable and approachable leader who naturally creates a culture of cooperation and high performance through a personable communication style.
3. Areas of Expertise
Clearly outline your core competencies. Choose relevant keywords tailored to the job description and your industry specialization.
Sample Areas of Expertise:
- Training & Coaching
- Team Leadership & Development
- Product Management
- Performance Management
- Remote Team Management
- Customer Service & Support
- Process & Systems Improvement
- Website Development
- Escalation Management
4. Professional Experience and Impact
Structure this section chronologically, beginning with your most recent role. Clearly state your job title, company name, and employment dates. Emphasize achievements rather than duties. Quantify your accomplishments wherever possible.
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Example:
CUSTOMER SUPPORT MANAGER – AMERICAS, UserPilot Technologies, Remote
Solutions | Feb 2023 – Jan 2025
- Established and grew the Americas support team from two to six engineers, as part of a global support organization of 25, serving B2B enterprise clients such as Kohl’s, Converse, Zoom, Bose, Visa, Samsung and many others
- Hired, trained, coached, and monitored Key Performance Indicators (KPIs) for team performance; identified under-performing agents and took necessary steps towards improvement or replacement to ensure optimum service levels
- Facilitated cross region and cross team collaboration on issues/escalations, and implemented successful team building strategies to bolster team performance and instill a collaborative, positive culture
- Created, modified or improved on systems and processes, augmenting team functionality and streamlining efficiencies in day-to-day operations
ASSOCIATE | SUPPORT ENGINEER, Crestline Financial, Stamford, CT
Solutions | Apr 2017 – Mar 2019
- Provided engineer support for mortgage purchasing system; reviewed and resolved reported business critical system issues; managed stability reserve (SR) and disaster recovery (DR) events and application releases
- Ensured seamless operation of application affecting average weekly loan purchases of $1 billion; worked cross-functionally and facilitated effective issue handover processes, contributing to overall system reliability
5. Education
Clearly present your academic qualifications succinctly at the end of your resume.
Example:
Bachelor of Science in Information Technology | University of Eastern Ontario, Canada
6. Additional Sections (Optional)
Include additional sections like certifications, training programs, or advisory board memberships if relevant.
Example:
Certified Support Manager (2021), Customer Experience Institute, Vancouver, BC
Resume Writing Tips from Resume Writing Lab:
- Focus on Quantifiable Results. Demonstrate clear outcomes using numbers, percentages, and monetary figures.
- Customization. Tailor your resume for each role you apply to, aligning closely with the job description.
- Keyword Optimization. Use relevant industry-specific keywords that recruiters and ATS systems target.
- Clarity and Conciseness. Keep sentences concise, clear, and impactful.
- Professional Formatting. Maintain consistency with fonts, headings, and bullet points.
Crafting a powerful Certified Technology Support Leader | Process Improvement | Networking & Computer Programming resume is your first step towards career advancement. Following these structured guidelines provided by Resume Writing Lab will ensure your resume stands out, clearly highlights your achievements, and maximizes your potential for landing your desired role.