1.1. 'Agreement' stands for the present terms and conditions.
1.2. 'Company' denotes the entity, which provides services to the customers in compliance with the defined terms and conditions outlined in this agreement.
1.3. 'Writer' is the individual, cooperating with the company to provide custom writing services on a freelance basis under the Company's conditions.
1.4. 'Customer' stands for an individual placing an order of resume or CV writing with the Company to get the product meeting his or her requirements and going by the present agreement.
1.5. An 'Order' means an electronic application from the customer to resume professional writers for service in creating a specific resume product and/or service.
1.6. A 'Product' means an electronic document in a proper format that is the result of the completion of the order.
1.7. A 'Product Revision' denotes an edited variant of the original product made on customer’s request.
1.8. 'Support Team or Support' is a structural department of the company the mission of which is to assist and manage the order procedures.
1.9. 'Quality Assurance Department' is a structural part of the ResumeWritingLab Company with the mission to check and evaluate the quality of the products and services provided by the Company.
1.10.The 'Support Area' stands for an interactive system which allows effective communication of a client and support specialist.
2.1. Resume Writing Lab delivers services to the customers in reliance to the present terms and conditions. When ordering services from the Company, you agree to these conditions as well as to pay the denoted price for your order. You should authorize ResumeWritingLab.com to withdraw the total calculated price of your order from your card and you realize that your bank statement will contain the transaction for this purchase mentioned under the name of the Сompany ResumeWritingLab.
2.2. We show the commitment to make it sure, that our customers receive the high-quality documents within a previously set deadline.
3.1. ResumeWritingLab is concerned about the privacy of the clients and will never share or disclose to a third party any personal information of a customer, including credit card details. The Company uses reliable online Secure Sockets Layer protocol (SSL) to process all the transactions online. It secures the customers’ credit card information from being stolen or disclosed. ResumeWritingLab, however, cannot guarantee 100% safety of the credit cards details as the disclosures may occur without ResumeWritingLab’s fault, under circumstances beyond its control.
3.2. Some sections of the company's site, which include the order forms, require providing certain personal details such as name, e-mail address, residence address, or telephone number from the part of the customer. ResumeWritingLab uses this data solely for the purpose of the customer verification and contacting him in the process of order completion.
Our certified writers with years of experience, work directly with you to meet the highest demands.
We use special templates, keywords and formats to please applicant tracking system.
You get your perfectly written document in 3-5 business days, though we always try to deliver even faster than that.
Our website is protected by Comodo SSL certification and also we use the safest payment gateway.
4.1. Order Placement. During the process of placing the order the client bears full responsibility for providing the correct phone number and valid e-mail address through which he can be reached (better to provide both mobile and landline). In the process of order preparation there can be plenty of occasions, which may require establishing the immediate contact with the client. In case the customer fails to provide his valid telephone number and e-mail address, he should realize that it may influence the process of order preparation and lead to the violation of the present terms and conditions. This may result to the customer into the forfeit of any claim to any warranty or guarantee.
4.2. Information provided. As we work directly with the information provided by the customer, it must be comprehensive. During the process of order placement, the client is required to inform the writer about his education, previous work experience, current career goal, as well as about all professional trainings, certificates and seminars attended, submitting this information in a special form, so that the author can complete a winning resume which will be able to draw the potential employer’s attention immediately.
4.3. Instructions. The instructions coming from the client should be clear accurate and to the point, in case the client fails to provide them in a due time frame, the company reserves the right to refuse the fulfillment of any warranty or guarantee. As soon as the order is finished, the revision request should comply with the original requirements and original order description. In case the request follows to gear a resume to a position different from the initially mentioned, the company may view it as a violation of the initial guidelines.
4.5. Writer obligation. As soon as the writer, specialized in the corresponding field, is assigned to an order he should come into contact with the customer if that was previously requested. The customer in his turn may get in touch with the client via e-mail in the agreed time.
4.6. Direct contact with the writer. In case the customer wants to communicate with the writer working on his order directly, he should schedule the time through the support area. The client is asked to be cooperative in the terms of scheduling the contact and inform the customer support team in advance about the necessity of a call.
4.6.1. The phone call should not take more than 20 minutes and you will get notification from the writer accordingly.
4.6.2. The writer bears responsibility for gathering all the key points, job goals and complaints, and making all the corrections requested to any resume product. All the job-related significant details, such as education, experience, trainings and seminars attended should be uploaded before the contact and not transferred during the call.
4.7. Getting answers from Support Area. The site’s support area was designed to provide easy and convenient communication between the customer and the writer. The client is responsible for checking the messages sent to his email address for any updates from the writer or support team representative. The failure or neglect in checking the letters is not a sufficient ground for refund request or services rendered. Any customer can also check FAQ page to get answers people frequently apply for.
4.8. Incorrect order placement. ResumeWritingLab reserves the right to stop processing the order or to resubmit it if the details provided are inconsistent or does not comply with the order's original description. The mistakes in the description, wrong product choice may cause the need of additional payments on the part of the customer and deadline extension. Mind please that this is done by the Company with the aim of properly processing the received orders and match the best possible authors to complete them. The customer will be contacted for the additional charges or requests to be approved.
5.1. ResumeWritingLab strives for the highest possible level of customers’ satisfaction available. Nevertheless, the company will not be liable or accept responsibility for the delivery problems caused by such things as spam filters, wrong email, poor internet connection, general neglect, etc., as they are beyond the company’s control not because of its fault. The customer support department is available round the clock to help the customer solve any delivery issues with the order and you will get the answer not later than 12 hours after sending the message to the representative.
5.2. If the product has been delivered on time, the company will not accept responsibility for the customer’s failure or inability to download the completed product. Mind please that the customer will anyway be billed for the service provided and no refund is presupposed at this point as the writer should be paid for the work fulfilled.
5.3. The client will receive the ordered document within 3-5 business days after they provide all necessary information to ResumeWritingLab and transfer the payment.
6.1. It is impossible to guarantee a refund for the full price in case of cancellation. Once you make an order with ResumeWritingLab, you acknowledge that we may start working on your order immediately after receiving it. This may include reformatting the documents, typing in the details, professional consultation, etc.)
6.2. If the customer has valid reasons for cancellation of the order, ResumeWritingLab offers a cancellation policy to cover our basic costs.
The client will receive the refund within 30 days of cancellation order.
7.1. The Company is free to cancel any paid order in its own discretion in case the lack of cooperation from the customer’s side effects the process of order completion. More than that, the Company has the right to cancel an order in case there is a suspicion that the customer may be engaged in a fraudulent activity. ResumeWritingLab does not guarantee refund under the above-mentioned circumstances. Each case is carefully analyzed and the final decision is taken depending on a number of factors. The Company is free to take action in reliance with the particular conditions of each separate case.
7.2. ResumeWritingLab maintains the right to cancel any contact with abusive clients who demonstrate any signs of aggressive behavior towards the members of ResumeWritingLab staff.
8.1. The revision policy which is free at ResumeWritingLab.com is a service which the company offers to make certain the customer is fully satisfied with the order fulfilled. In case the customer fails to review or download the product within a 7-day period, the company doesn’t grant free revision.
8.2. The Quality Assurance Department of ResumeWritingLab is authorized to limit the revisions or decline the requests for it in cases such as, but not limited to, alteration of the initial order details, return of the resume order without any reason, taking advantage of the writer, and evident abuses of the revision opportunity.
8.3. As soon as the order is finished, any request for its revision must comply with the initial guidelines and the description of the original order. In case the request follows to gear a resume to a position different from the initially mentioned, the company will view it as a violation of the initial guidelines.
8.4. If the request for revision from the customer violates the initial instructions, the Quality Assurance Department is authorized to decline it. If the request complies with the original guidelines, our team will revise it completely free.
8.5. The number of revisions is limited to three and any new additional required changes will be observed as a new editing service.
8.6. ResumeWritingLab reserves the right to come into contact with the customers via email regarding new special offers, discounts and services, and any other information which may be considered by the company useful or relevant for the customers.
8.7. If you suspect that there is an error in billing (e.g. the client sends the payment twice or pays for the wrong service), ResumeWritingLab provides policy to immediately refund the money and investigate the case.
9.1. The product ordered at Resume Writing Lab is guaranteed to be of excellent quality and delivered on time.
9.2. ResumeWritingLab does not and cannot provide any guarantees that the original documents got from the customer will be totally re-written if the order is placed for editing services. The company makes the revision of the current resume in terms of vocabulary, grammar and formatting in accordance with the customer’s initial instructions. ResumeWritingLab will not refund any amount in case that the edited document is considered to be copy-pasted.
9.3. Resume Writing Lab doesn’t and cannot offer refund, as our writing services are rendered solely in digital format, therefore, cannot be physically returned to the company and writer, who have accomplished work, in particular. To guarantee high quality of our service we offer our clients free revisions and improvements of the documents.
10.1. ResumeWritingLab does everything possible to respond to all correspondence within 48 hours from receipt. If the client has any complaints, they should be sent directly to the Managing Director including the details such as the reasons for the complaint.
10.2. Resume writing has its tendencies and naturally people may have different views on what can be considered a "good" resume. As one of the leaders in the resume writing industry, our Company as capable of providing the best possible documents for the job seekers. As a result, resume writing fees are generally non-refundable since it takes time to create unique documents. Additionally, ResumeWritingLab never reuses the content or makes additional profit by reselling templates. Thus, it is up to Manager to choose which particular case requires partial or full refund.
10.3. By using ResumeWritingLab, clients acknowledge and agree to respect our terms. Once the client orders the document, they should understand that it will be crafted in our particular styling. If for any subjective reasons the customer denies the professional insight and style of the document provided by the assigned writer, the Company has the right to discontinue the communication. To profit from your investment, ResumeWritingLab recommends to cooperate with the writer and allow them to do their job properly.
11.1. No waiver by the ResumeWritingLab on any breach of these terms and conditions by the customer should be treated as a waiver of any other or subsequent breach. All measures covered in the present agreement should be viewed and regarded as complementary, that is why they remain in effect in addition to the legislative measures or provided herein.
11.2. The inability of ResumeWritingLab Company to assert a strict performance of any of the terms and conditions of this agreement should be taken as a waiver of the rights or solutions which the company may have in regards to that specific case only. It shall not be viewed as a waiver of any consequent breach of default in any terms and conditions.
12.1. ResumeWritingLab has the right to alter, modify, review, or otherwise change any or all provisions of the present agreement. The customers agree to be bound by the possible modifications, amendments, revisions, or changes as described herein by the continued rendition of services by the company. The customer is responsible for reviewing the present terms and conditions for changes on a regular basis, as all the alterations are reflected in this section of the site.
13.1. ResumeWritingLab has the right to alter, modify, review, or otherwise change any or all provisions of the present agreement. The customers agree to be bound by the possible modifications, amendments, revisions, or changes as described herein by the continued rendition of services by the company. The customer is responsible for reviewing the present terms and conditions for changes on a regular basis, as all the alterations are reflected in this section of the site.
13.1. Entire Agreement – The present agreement covers the entire stipulations between the customer and the company and consequently no declarations, promises, or guarantees of either of the parties or agent which are inconsistent herein are valid or binding unless stated in this agreement. The present agreement cannot be modified, altered or enlarged in any other form than in writing signed by both parties and indorsed in present terms and conditions. The present agreement replaces all prior communications, manifestations, or agreements, in verbal or written form, made between the company and the customer.
13.2. Severability - It is realized and agreed by the client that in case that any part or section of these terms and conditions is held illegal or in conflict with the legislation of the state where applied by the courts, the validity of the remaining provisions is not affected and the rights and responsibilities of the customer should be interpreted and imposed as if the agreement did not contain the specific invalid part, term or provision.
13.3. Law Governing - It is mutually agreed and settled that the resent agreement is governed by the legislation of the area where ResumeWritingLab holds its principal place of business, interpretation as well as performance, or in any other place at the determination of the company.
13.4. Place of Suit - Any act or other judicial proceeding aimed at the enforcement of the present agreement or any of its regulations should be introduced in the courts of competent jurisdiction in the place where the Company holds its principal place of business or in any other place at the determination of the Company.
14.1. All graphical elements and images you may find on ResumeWritingLab.com are used with the permission of the original author. It is prohibited to use, duplicate, or modify any media files displayed on the website. This will violate the copyright, trademark, privacy and publicity laws unless the permission of the Company or the original author was given.
15.1. ResumeWritingLab prohibits any use of infographics displayed on the website unless it was agreed upon by both parties or with the original author. The infographics may be redistributed provided only if full credit is given to ResumeWritingLab. The link to the original content is compulsory. Any unauthorized reproduction or redistribution of the original infographics is prohibited.